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Top-up Error Solution [Copy URL]

Rank: 5Rank: 5

Post time 2018-3-29 20:19:04 |Show all posts
Dear Captains,

First, we are sorry for this inconvenience caused and the solution for top-up problem is as following:

Tech find a possible cause as to use the link
https://op2.joygames.me
to enter game rather than
http://op2.joygames.me/
which could lead to top-up button and even some function button fail

so we suggest to use http://op2.joygames.me/ to enter and play the game rather than the https to avoid this problem in the future. If that cannot help then please select USD as payment currencey to avoid potential currency problem.

Last but not least, thank you for your understanding and patience.

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Rank: 4

Post time 2018-3-29 23:21:24 |Show all posts
Hello,

unfortunatly..the problem is still there
cleared the cookies..even reinstaled my  sistem..used the new link you gave us
on server EU 132 i still cant topup..(i tried to top up on other servers..but same result)

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Rank: 5Rank: 5

Post time 2018-3-30 02:13:42 |Show all posts
Yeah the problem sucks. I could have been 14th position for the OP2 2nd Anniversary event but now I ended up at 16th. I'm not happy with it.

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Rank: 5Rank: 5

Post time 2018-3-30 03:04:00 |Show all posts
winternight replied at 2018-3-29 23:21
Hello,

unfortunatly..the problem is still there

Hi winternight,

In this case, tech suspect it should be related to the location restriction, would you PM me your username and password we will check if we will encounter same problem at where we are. Thank you.

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Rank: 5Rank: 5

Post time 2018-3-30 03:28:21 |Show all posts
I guess it's better than nothing but I was doing the event for the title AND the fragments. I really don't know to be happy or frustrated about this now.

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Rank: 5Rank: 5

Post time 2018-3-30 23:40:35 |Show all posts
Extra diamonds for those who suffered top up problems only or extra diamonds for everyone who topped up during this time? Are we not going to have extra topping gifts too? I wanna top up but looks like there is a problem and there are no extra topping up gifts as well..

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Rank: 5Rank: 5

Post time 2018-3-31 04:15:58 |Show all posts
Thanks for the in-game pm. Can you refresh my memory on the fragment choices available?

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Rank: 2

Post time 2018-4-16 07:59:50 |Show all posts
i can't top up i am using paysafe and i can't is a problem there please help!

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Rank: 3Rank: 3

Post time 2018-7-28 09:11:33 |Show all posts
i cant top up also ....

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Rank: 7Rank: 7Rank: 7

Post time 2018-7-28 10:38:17 |Show all posts
Edited by clampified at 2018-7-28 10:39
DevilsLuck666 replied at 2018-7-28 09:11
i cant top up also ....

Please provide more information than you just can't topup. Please provide a description and/or screenshots of what went wrong. And you probably should make a new thread for your issue, as this thread is old and is for a specific issue esepcially if you've tried the fix that evo posted above, and it didn't work.

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